CX Today covers news including Call Recording Compliance, Microsoft Teams Contact Center, Security and Compliance and more.

As Altman, Musk, and Amodei call for slower frontier AI development, CX leaders face new questions on governance and trust.

Customer engagement AI is evolving as Adobe, Optimove, Zoom, and SAS bring more context and control to AI-led journeys ...

Salesforce Agentforce CPO John Kucera explains how AIforce, Koa, prebuilt agents, and custom interfaces could reshape CX—and ...

ISG, Telstra, Cresta, and ScorebuddyCX show why contact center AI now depends on workflows, QA trust, governance, and value.

Sprinklr service isn't just commiting to AI explainability anymore, Sprinklr Autonomous Evaulation promises AI assurance ...

Silicon Valley debates an AI development slowdown while Salesforce launches new enterprise AI governance tools at Dreamforce.

This week’s CX analytics round-up examines AI-driven intelligence, data governance, observability and the transition to real-time decisions. Customer analytics is moving into a new phase as AI changes ...

Adobe CEO Anil Chakravarthy comes from CX orchestration. Here’s what his appointment could mean for Adobe’s AI, data, and CX ...

At Dreamforce 2026, CX Today’s Rob Scott explores why “flatbots” are being replaced by agentic AI built to personalize ...

AI may have shifted from experiment to enterprise priority, but many UK businesses now face a difficult follow-up question: who controls the data that makes those systems work? New IDC research, ...

Salesforce, OpenAI CEO Sam Altman, and Marc Benioff discuss AIforce, customer operations, AI agents, and why better AI will ...