While transcripts and operational records show what happened, the harder challenge is capturing why an employee recognized a ...

As AI gives all contact center platforms the same performance-boosting features for humans, the competitive gap will move to ...

Contact center AI increasingly routes customers, prioritizes cases and triggers resolutions without waiting for an agent, which means a recommendation can become a completed action before a person ...

These three priorities offer platform providers more of an advantage than any individual type of channel partner.

The rise of agentic AI brought about a new definition for digital labor. AI agents can work with humans, other AI tools and systems to provide end-to-end automation for workflows. However, challenges ...

As CEO of Corvisa, Matt Lautz is responsible for business development, strategic partnerships, and product vision. Matt has served as the CIO for Corvisa's parent company, Novation Companies, for the ...

Curtis Peterson has more than 20 years of experience managing information technology and carrier-scale data and packet voice communication networks. At companies ranging in size from start-ups to ...

Justin Robbins is senior manager, content marketing at Talkdesk. Over the past two decades, Justin has grown from a front-line customer service agent to one of the most recognizable faces (and bowties ...

Kevin is a partner with enableUC, a company that helps measure, monitor and improve UC and collaboration usage and adoption through a unique set of products and services, including the knowledge ...

Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...

Agentic AI deployment is only going to be as effective as the foundational state of the enterprise data infrastructure underpinning it. The articles below address some of the most critical technical ...