We are evolving into systems of intent and outcome where the back end will be able to derive the intent of the users and get ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Hyro's AI agents will be integrated into the health system's Epic EHR to automate call center workflows and aid in patient ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Reskilling and giving AI the boring work are two approaches banks take to making agentic AI palatable to workers who may fear ...

Pegasystems Inc. ( PEGA) Global Technology, Internet, Media & Telecommunications Conference 2025 November 18, 2025 1:20 PM EST ...

The move comes following a push by Health and Human Services Secretary Robert F. Kennedy Jr. to get rid of synthetic food ...

I have led engineering teams through agile transformations and assisted in creating robust DevOps pipelines for the past 10 years. However, through my work, I've encountered an invisible barrier even ...

U.S. Immigration and Customs Enforcement plans to open a national call center to help local and state law enforcement agencies find unaccompanied migrant children who entered the country illegally, ...

A DHS spokesperson said the educator had initially crossed the U.S.-Mexico border in 2023 and was granted the permit under the Biden administration based on a pending asylum application. A valid work ...

Per-seat software licenses may soon be obsolete. Most software will soon be purchased by agents. Prepare for consumption-based pricing models. Goodbye, per-seat software licensing? Goodbye, software ...

Also joining the film for a cameo is Laurent Lafitte, the popular French actor of "The Count of Monte Cristo," "Elle" and "Tapie." The feature, titled “Call My Agent (The Movie),” will also bring back ...