BenchmarkPortal’s Learning Channel+ is a subscription-based microlearning library built for contact center agent training and coaching, featuring 50+ workplace-friendly videos in approximately ...

DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...

My parents are in their 80s, and every time I visit them, I’m reminded of something profound: health is their top priority, and nothing compares. As we age, our values often shift, and for many senior ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech ...

As energy demand for data centers soars, environmental groups are calling for a moratorium on the approval and construction of new facilities. More than 230 organizations, including Food & Water Watch ...

Add Yahoo as a preferred source to see more of our stories on Google. Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

Vodafone Group Public Limited Company (NASDAQ:VOD) Q2 2026 Earnings Call Transcript November 11, 2025 Vodafone Group Public Limited Company beats earnings expectations. Reported EPS is $0.799, ...

Good morning, everyone, and thank you for joining us today. Before moving to Q&A, I will briefly provide an update on our transformation progress and financial performance. I want to specifically talk ...

Doug Myers is a digital content producer for CBS Texas. A longtime journalist, Doug has worked for four newspapers in Texas and Louisiana and for three television stations in Texas. He has also spent ...