From October 1, 2026, customer harassment countermeasures will no longer be 'recommended initiatives' but a mandatory ...

Modern Warfare 4 launch is right around the corner on 23 October worldwide, and to get players on PC ready, the Call of Duty team has shared the full PC intel ahead of launch.

One healthcare apparel client uncovered a $130,000 annual savings opportunity after Customer Direct analyzed 100% of its calls with Happitu, the AI-powered analytics platform it helped launch as an ...

Contact centers are essential for maximizing the benefits of artificial intelligence in customer service. With AI, human staff can focus on more complex issues.

Verint® today announced it was recognized as a Leader across four 2026 ISG Contact Center Buyers Guide evaluations covering AI Self-Service, Contact ...

For simple questions, Amazon's AI chat feature (launched in 2024) called "Rufus" can help customers solve some problems and ...

Despite challenging market conditions, automakers are leveraging AI simulation to advance self-driving technology. Discover ...

Democrats trying to flip a Wisconsin Assembly seat long held by Republicans are hoping anti-data center sentiment will help ...

FiCare Federal Credit Union says callers passed Fiserv's verification with stolen data and got fraud blocks lifted. Five ...

The U.S. Department of Agriculture has awarded 25 companies positions on a potential five-year, $1 billion blanket purchase ...

"OJT is painful."What exactly are people searching for this troubled by?It might be a newcomer receiving OJT.It might be a ...

People are using AI to call customer service, negotiate bills, or cancel subscriptions. Companies are working out how to ...