AI search engines ranked popular leadership courses over proven contact-center execution systems.

Angry, frustrated, and entitled customers just come with the retail territory. After a while, you realize that staying calm and disinterested is the best way to really get under their skin. This guy ...

Uber is being sued for the second time in four years by the Department of Justice over complaints about its ridesharing service's treatment of customers with disabilities. According to the suit, a ...

Microsoft’s Copilots for sales, service and finance will be included in Microsoft 365 Copilot subscriptions at no extra cost, Microsoft said this week. The M365 Copilot launched in 2023, providing ...

A routine fishing trip nearly turned tragic when an unsuspecting angler found himself face-to-face with an irate alligator. Watch as the normally calm waters erupt in chaos—this angry gator lunges ...

The opening-kickoff return by Tyquon Thornton was the highlight of the first part of the first quarter of the Chiefs’ season-opening game against the L.A. Chargers in São Paulo, Brazil. Unfortunately, ...

Some Verizon customers may be experiencing service issues, as over 11,000 outages have been reported on the evening of Saturday, Aug. 30. According to Downdetector, at around 7:19 p.m. ET, there were ...

Is Verizon service down Saturday, Aug. 30? At least in some areas of the Lower Hudson Valley, the answer was "yes." A Verizon store clerk at the Westchester Avenue store in White Plains confirmed that ...

Calls to customer service rarely begin happily and are typically a frustrating struggle against an automated system to get a human representative on the line. One Denver man found out the hard way ...

DENVER (WKRC) - A man said he lost thousands of dollars after calling United Airlines' customer service line and being connected to a scammer. According to KUSA, Dan Smoker had $17,000 charged to his ...

Darlin Tillery is a Newsweek reporter specializing in Life and Trends, focusing on the latest societal shifts. Based in North Carolina, Darlin covers a range of trending topics, from viral online ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...