Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Explore what credit risk is, its impact on loans and investments, the role of credit ratings, and real-world examples to mitigate potential financial losses.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Discover how brand management strategies enhance perceived product value, foster customer loyalty, and ensure market ...

Entities are the heart of a service which are defined in the service.xml in the liferay portlet. It represents the map between the model objects in Java and the fields/column and tables in your ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

An in-depth look at up-and-coming company stocks in the U.S. stock market this year. Here's what you need to know.

The IRS has a strategy to provide a better level of customer service to taxpayers over the next three years and beyond. But the IRS appears no closer to implementing the strategy, which was submitted ...

This article details how to define your ideal customer profile (ICP) for highly effective marketing. It emphasizes using ChatGPT with specific prompts to identify best client traits, uncover core ...

“The customer is always right” — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...