The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

Travelers may be flying less, but they’re happier when they do, according to a new survey. Can you guess the top-rated ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.

“NPS is a strong indicator of customer retention and brand loyalty, which will be important as we navigate through the uncertainty.” JetBlue sees its customer experience investments as the way ...

In the Bank Satisfaction Rankings 2025, Saigon-Hanoi Bank (SHB) not only makes it to the top 10 but also stands out as the bank with fastest growth in customer satisfaction for two consecutive years.

Want More News Like This? CAPA Membership provides access to all news and analysis on the site, along with access to many areas of our comprehensive databases and toolsets.

Whether it’s a last-minute change in your travel plans or an urgent query about your booking, you want reliable customer support at all hours. If you are flying with JetBlue Airways, you might wonder: ...

MetLife's subsidiary company, Brighthouse Financial, sells affordable term life insurance but has low customer satisfaction ratings. MetLife no longer offers individual life insurance policies.