Have you ever noticed how uncomfortable that silence is when communicating with a voice bot? After you have completed your thought and there is nothing else you have to say, the bot listens to you ...

Microsoft AI streaming transcription gets its first real-time model: MAI-Transcribe-2-Streaming launches at $0.54 per audio hour through Microsoft Foundry and Azure AI Speech, completing a voice agent ...

How to negotiate an AI agent indemnification clause enterprise contract: scoping carve-outs, setting liability caps, and ...

The Surface Laptop Ultra, Nvidia’s RTX Spark and Copilot are all likely topics for Wednesday’s event in San Francisco.

No-code, self-healing agents validate Dynamics 365 Finance, Sales, Supply Chain, Customer Service, Commerce, and ...

AI agents that act on a company’s behalf are moving from pilot projects to everyday workloads. This week Microsoft addressed ...

Luware Nimbus is Luware’s cloud contact center platform for Microsoft Teams. Its new Luware NimbusOne client lets agents work directly in their CRM or in a customizable agent desktop. Microsoft has ...

Microsoft has launched three new artificial intelligence models that can be used to power customer service agents, ...

Microsoft unveils MAI-Transcribe-2-Streaming and MAI-Voice-2.1 AI models for faster transcription and voice, with pricing and language support—learn ...

Explore the latest tech news, from ChatGPT's interactive AI tools and Microsoft's new hardware to cybersecurity threats, ...

Streaming, MAI-Voice-2.1 and MAI-Voice-2.1-Flash, expanding its audio AI portfolio with real-time transcription and ...