Discover how RHB Bank is using BUSINESSNEXT enterprise CRM to power autonomous banking and unify 75 customer touchpoints.

<?xml encoding="utf-8" ?> Accenture plc ACN announced Tuesday that it has acquired Sagacity, a London-based data and customer ...

In this week’s Insider newsletter, managing editor Gretchen Gavett shares new articles on understanding what your customers ...

Regional and community financial institutions hold a clear relationship advantage over megabanks and fintechs, but rising consumer demands for speed and convenience are putting that loyalty to the ...

Good personalization needs the right foundation. “Start with what customers define as useful, not simply what the campaigns ...

That’s all fine, but you should also be asking AI to analyze your customers—the words they use to describe their pain points.

T-Mobile is reportedly planning a new approach to phone plans that changes how customers access some of its most valuable ...

SAN JOSE, Calif. - October 10, 2026 - Grow and Convert, an SEO and content marketing agency, has introduced a new GEO ...

As Customer Service Week draws to a close, its theme, “The Extra Mile”, captures the effort behind MTN’s ambition to make ...

Artificial intelligence is playing an ever-increasing role in the quick service restaurant ordering experience. AI is changing the way customers find menu items, place orders and interact with ...

CleverTap uses AI-driven real-time personalisation to solve customer retention challenges, shifting marketing focus from ...