HappyFox Service Desk provides businesses with simple, intuitive tools for building a self-serve knowledge base and a robust ticket management system.

The Kustomer AI setup assistant is available today for all Kustomer customers as of this announcement. No separate implementation is required; admins can access AI assistants directly within the ...

Operational resilience has become a top priority for many organizations, particularly for banks and financial services. It's no longer merely an ...

For years, we tracked metrics, closed tickets, until we realized customers were telling us something we never heard. An article signed by Manuel Faust.

Support teams rarely fail because they are slow. They fail because work moves in the wrong direction. Tickets bounce between ...

The cheapest seat to this Sunday's Super Bowl matchup between the New England Patriots and Seattle Seahawks will cost you roughly four times what the typical U.S. worker earns in a week. In recent ...

Zendesk spam campaign continues as users report getting weird emails.

Though the 2026 Winter Olympics is days away, fans eager to attend the 2028 Los Angeles Summer Olympics can now take the first formal step toward securing seats, as organizers have opened registration ...

Harry Styles fans are voicing their frustration after experiencing extended wait times and four-figure ticket prices due to demand during presale for the singer’s highly-anticipated “Together Together ...

Harry Styles’ long-awaited return to touring sparked backlash after presale tickets for his 2026 tour appeared online at prices approaching $1,000, with fans flooding social media to criticize pricing ...

The e-commerce company claims to have no evidence of a security breach in its systems, but it has detected that a third party may have used email addresses and passwords obtained from leaks elsewhere.