Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Every year, the American Customer Satisfaction Index (ASCI) releases its survey of the travel industry. It has just issued ...

according to a new report from the American Customer Satisfaction Index (ACSI), an organization that measures consumer ...

Customer satisfaction dropped 4% from last year, driven by business customer dissatisfaction, the American Customer ...

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Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

American Airlines is rolling out a redesigned app through the end of May, the airline said Monday. In response to customer ...

according to an American Customer Satisfaction Index travel survey. Some carriers fared better than others when it came to keeping customers happy, as Southwest Airlines roared to the top of the ...