UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for ...

Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...

NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale - contact centre AI in the contact centre ...

Westminster Council first local authority to introduce AI support in contact centre - AI in local government contact centres ...

Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions- content guru - contact ...

Martin Taylor of Content Guru, wins The Alumni Award at The LDC Top 50 Most Ambitious Business Leaders Awards 2025 - contact ...

New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New ...

New recognition from leading analyst firm, IDC, reinforces Medallia’s category leadership Medallia, the global leader in customer and employee experience, is announcing strong business momentum with ...

A stark reality check awaits contact centre leaders pursuing AI transformation: whilst 95% of enterprise AI initiatives fail to reach production, the underlying cause isn’t technological limitations — ...

Noetica is returning to Contact Centre Expo to call for closer collaboration between technology solution providers. Noetica’s message is to promote “best of breed” synergetic solutions, that will make ...

Only 17% of firms have a unified compliance archive; most still rely on disconnected legacy systems, new research shows. Wordwatch, the unified communications governance and archiving platform, has ...