A recent TM Forum survey of 128 communication service providers (CSPs) about their business and technology strategies to scale AI adoption highlighted the importance of digital twins in network ...

AI agents now auto-resolve up to 85% of common wireless access faults in a single step A copilot has replaced nearly 90% of interactions between field engineers and humans in the back office, and ...

Telecoms networks have outgrown human-only operations. 5G densification, edge computing and Internet of Things (IoT) scale have pushed fault volumes and remediation windows beyond what network ...

Telecom operators are under increasing pressure to move beyond conversational AI toward AI that can safely execute real operational tasks across live telecom environments. Yet many initiatives remain ...

The use of AI to bring autonomy into telecoms network operations was a dominant theme at this year’s DTW 2026 event in Copenhagen. While “AI” and autonomy” are deeply connected, there are specific ...

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Stephen Hateley, Director, Partner Marketing at DigitalRoute and Jay Naillon, Global Head of Solutions at Sutherland, join TM Forum’s Chief Analyst Mark Newman to discuss how mediation is undergoing a ...

“There's a lot of excitement about AI, but it's creating a lot of fragmentation because there are a lot of agentic AI pilots and proofs of concept happening everywhere,” according to Shekhar Kulkarni, ...

“Information is not knowledge. The only source of knowledge is experience,” is a quote commonly attributed to Albert Einstein. Since Einstein’s day, organizations have made huge progress in turning ...

Autonomous, interoperable AI agents have the potential to transform telecom operations - reducing costs, improving customer experience, and enabling new growth. Demand for connectivity tailored to AI ...

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I consent to receiving marketing communications from TM Forum, including information about resources, services, and events. You can update your email subscription preferences at any time. Yes, I would ...