Executives are swapping lessons on tariffs, AI, remote work and data use in advisory board meetings. Global shifts matter.

Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows ...

The rise of AI-powered, human-approved content experiences has revealed that while businesses are adopting AI within their digital asset management solutions, 90% of global teams view human oversight ...

Marketers should embrace AI Search Optimization (AISO) as an opportunity to apply holistic approaches to search behavior ...

With an estimated population of 2 billion by 2025, Gen Alpha is already influencing household purchasing decisions and ...

One tech leader says it’s broken. Others say it’s evolving. Here’s what the MACH debate means for your composability strategy ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across channels, according to research from Blackchair. This shortfall highlights a ...

A new era of customer engagement begins as BlueConic lets marketers launch personalized, interactive content—without leaving the CDP BOSTON, April 24, 2025 /PRNewswire-PRWeb/ -- BlueConic, the leading ...

New Data Analyzes 31 Million Reviews Across 226,500+ Business Locations, Revealing What Separates Reputation Leaders from Laggards SALT LAKE CITY — April 24, 2025 — InMoment®, the leading provider ...

Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience PALO ALTO, Calif. —April 23, 2025—Talkdesk®, Inc.